New Accounts
Setting Up An Account
The first step to starting an account for your food business (i.e. health food store, restaurant, etc.) is to complete our Business Information Form and send it back to us via fax, email, or standard mail. Please note that you must possess a Revenue Canada Business Number or GST/HST Number.
Once the information is approved by our accounting department, you can place your first order and receive our most recent catalogue by mail. You may also request price quotes and information on particular items.
Credit Terms
Please note that all new accounts are subject to either a CWO (a cheque or money order must be received before the order is shipped) or COD term (a cheque or money order must be ready for pick up when the order is delivered) for the first three orders or until credit is established. After this period, the term for all accounts in good standing is Net 15 days. Past due accounts must be cleared before new orders will be shipped.
Placing An Order
Orders can be placed via phone, fax, or email. Please have the product codes, quantities, and descriptions ready when placing an order. We also have an Order Form available to facilitate ordering. Most orders will be shipped two days after receipt; local customers may also choose to pick up at our warehouse in South Vancouver.
Order Minimums
Please note that we only ship within Canada at this time. We will ship any order, large or small, but there are certain order amounts that must be attained in order to receive free shipping; please contact us for more information about shipping to your area. Also please note that we need a minimum of three business days to prepare an order, depending on order size.
Please note that freight will be billed collect to orders that do not reach the designated minimum, or that go beyond the designated prepaid points. We also reserve the right to ship all orders by our choice of carrier, though we will do our best to accommodate your needs whenever possible.
Private Labeling
Westpoint offers an exclusive private labeling program. Please contact us for more information.