How are your products certified as organic?
At Westpoint, we do our best to source as many certified organic products as possible, all of which are confirmed by Pro-Cert Organic Systems. For more information about the methods and standards of Pro-Cert, please visit http://www.ocpro.ca.
Are your products gluten free?
We are very aware of the specific needs of those suffering from Celiac disease or gluten intolerance, and we do our best to make our products safe for everyone. Gluten free products are kept separate from products that are not, and only one product is handled at a time in our facility. Equipment and tools are thoroughly cleaned between uses, and our staff is trained to avoid cross-contamination at all times.
For more information about our many gluten free products, please see our informational booklet Living Gluten Free: Profiles on Gluten Free Grains Including Nutrition, Recipes, and Tips for a Healthy Gluten Free Lifestyle.
I have food allergies; what kinds of products does Westpoint handle?
As with our gluten free products, we do our best to segregate products that pose a risk of allergic reaction, but our facility does process the following ingredients:
- Peanuts
- Tree Nuts
- Milk
- Eggs
- Sulfites
- Soy
Does Westpoint sell to individuals?
Westpoint Distributors Ltd. is a wholesaler only; we distribute to various businesses across the country, but we do not sell directly to individuals. We are pleased to help you find a retail supplier of our products in your area; please see the Find Our Products page, or contact us for more information.
How do I set-up an account? What are the payment terms?
The first step to starting an account for your food business (i.e. health food store, restaurant, etc.) is to complete our Business Information Form and send it back to us via fax, email, or standard mail. Please note that you must possess a Revenue Canada Business Number, or GST Number, and that we do not accept credit cards.
Once the information is approved by our accounting department, you can place your first order and/or receive our most recent catalogue by mail. We do not have our price list available in an electronic format at this time.
Please note that all new accounts are subject to either a CWO (a certified cheque or money order must be received and cleared before the order is shipped) or COD term (a certified cheque or money order must be ready for pick up when the order is delivered) for the first three orders or until credit is established. After this period, the term for all accounts in good standing is Net 15 days. Past due accounts must be cleared before new orders will be shipped.
Is there a minimum order?
Please note that we only ship within Canada at this time. We will ship any order, large or small, but there are certain order amounts that must be attained in order to receive free shipping; please contact us for more information about shipping to your area. Also please note that we need a minimum of three business days to prepare an order, depending on order size.
Many customers choose to use our Fax Order Form to place an order. We will always advise you if your order is close to the free delivery requirement so you can add more to avoid shipping costs. We can also advise on the freight cost prior to shipping if desired; shipping costs are based on number of pieces, weight, and destination.
Please note that freight will be billed collect to orders that do not reach the designated minimum, or that go beyond the designated prepaid points. We also reserve the right to ship all orders by our choice of carrier, though we will do our best to accommodate your needs whenever possible.
What are your hours of operation?
We are available via telephone Monday to Friday from 8:30am to 5pm PST. We are closed weekends and all statutory holidays. Fax and email orders can be placed at any time and will be processed on the next business day if sent outside of office hours.