Are your products certified organic?
Yes, all of Westpoint Naturals’ organic products are certified organic by Pro-Cert Organic Systems. For more information about the methods and standards of Pro-Cert, please visit www.pro-cert.org
All of our organic products are non-GMO and pesticide free.
Are your products certified kosher?
Yes, Westpont is certified as a kosher repackaging facility by BC Kosher. All kosher products will have their logo printed on the back label. For more information about kosher certification and requirements, please visit www.bckosher.org
How does Westpoint avoid cross-contamination of allergens?
Our warehouse has several areas devoted to the packaging of different items to segregate organics, herbs and spices, and grains and flours. Our highly trained employees work diligently to avoid cross contamination, especially in regards to allergens including nuts, soy and gluten.
All products are packaged by hand without the assistance of machines. Each item is handled individually, sealed and stored as required until delivery. Upon completion, the equipment is thoroughly cleaned and prepared to handle the next order.
I have food allergies. Which allergens do Westpoint handle?
We do our best to segregate products that pose a risk of allergic reaction, but we do handle the following ingredients at our facility:
- Tree Nuts
- Sesame Seeds
- Milk (Powdered)
I have Celiac disease. How does Westpoint handle its gluten free products?
We are very aware of the specific needs of those suffering from Celiac disease or gluten intolerance, and we do our best to make our products safe for everyone. Gluten free products are handled with great care, in the same manner which we handle all of our products. In May 2014, we opened a gluten free packing facility. View our list of gluten free products here
Why don’t you print a best before date on your products?
The Canadian Food Inspection Agency
only requires a best before date on perishable products that have a durable life of less than 90 days. We only sell dry goods that can be stored at room temperature from six months to two years (depending on the product) without any loss of quality. If you would like to know how old a product is, contact us or the store you purchased it from with the lot number.
Does Westpoint sell to individuals?
No. Westpoint Naturals is a wholesaler only, we do not sell directly to individuals. We distribute our products across the country, and we would be happy to help you find a retail supplier of our products in your area. Please see the Find Our Products
page, or contact us for more information.
What are your hours of operation?
We are available via telephone or e-mail Monday to Friday from 8:30 am to 5:00 pm PST. We are closed weekends and all statutory holidays. Fax and email orders can be placed at any time and will be processed on the next business day if sent outside of office hours.
Do your raisins have oil on them?
Our Organic Sultana Raisins do have sunflower oil to help prevent clumping. Our Thompson Raisins, Organic Thompson Raisins, Currants, and Organic Currants do not.
Are your almonds pasteurized?
Yes. Both our organic and conventional almonds are steam pasteurized.
Do your pine nuts come from Pinus armandii, the species associated with metallogeusia?
No. We share our customers’ concerns about “pine mouth” and we will continue to monitor the results of any scientific testing to ensure that our pine nut supply is the highest quality available.
Is your Epsom Salt food grade?
Yes. Our Epsom salt can be taken internally or used in a bath.
Is your sea salt organic?
In Canada, we are not allowed to label naturally occurring products like salt as organic. We do carry unrefined sea salt, which is considered organic in other parts of the world.
Will your seeds and grains sprout?
Some of our seeds are sold as sprouting seeds, and they will sprout. Our unhulled whole grains are capable of sprouting, but we cannot guarantee a high germination rate.
Are your corn and soy products non-GMO?
Like all certified Canada Organic products
, our organic corn and soy products are non-GMO. Our non-organic corn and soy products may contain some genetically engineered material.
What is the difference between the regular and Vegetarian Support yeast flakes?
The Vegetarian Support Yeast Flakes have vitamin B12 added. Because vitamin B12 may only be obtained from bacterial, animal, or dairy sources, vegetarian diets may be B12 deficient. Vitamin B12 is important for a healthy nervous system, food metabolism, and for the construction and regeneration of red blood cells.
All of our nutritional yeast products are vegetarian.
Can you advise me how to use this herb?
No. Westpoint Naturals does not employ any individuals who are trained in the medicinal use of herbs. We recommend that you consult an herbalist, naturopath, or doctor before using any medicinal herbs.